Find answers to some of the frequently asked questions about our services.
Hostperl offers a 99.999% network SLA uptime guarantee with standard dedicated servers. Further information on our policies can be found in our Service Level Agreement.
Every server comes with bandwidth. The amount of bandwidth is denoted in the product description area for the server. Additional bandwidth is available for purchase through your order process selection, or you can contact [email protected] for a customized quote.
You may perform system administration through SSH access on Linux servers or RDP (Remote Desktop Protocol) for Microsoft servers. Hostperl also offers DRAC (Dell Remote Access Cards), otherwise known as KVM over IP management, to allow you to directly connect to your server in the event you cannot connect through standard protocols.
Yes, we perform standard MRTG tracking at your server's switch port level.
Yes, hardware upgrades are available directly, through your customer portal area, or by contacting [email protected]
Yes, we can provide assistance in setting up your DNS records for your server.
While we extensively test our hardware and only use the highest quality equipment, all hardware at some point in time will eventually fail. Hostperl is directly responsible for your hardware replacement and we offer a one-hour guaranteed part replacement on all hardware failures.
Dedicated servers are housed in special areas of our data centers. We do not allow any physical access to dedicated servers. Only authorized personnel from Hostperl are allowed access to dedicated server environments.